Tickets were either never delivered or arrived late. This cookie is set by GDPR Cookie Consent plugin. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. I don't know how your company seems to think that 120% is of equal value or better. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Stub hub is a 3rd party seller. It means they ripped me off, I guess. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Olivia Perreault. No Refund Policy? You still ended up with my money, and I never received any value for that. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Following backlash from customers, the ticketing company responded in a statement this week. We also use third-party cookies that help us analyze and understand how you use this website. Called for a refund and they won't give me one and the manager hung up on me. Dworsky says he hopes she'll intervene. Til' they get their procedures in the correct order, I'll never return as a buyer. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. I have been trying to reach y'all about a refund.
StubHub said they'd refund canceled tickets, but now - SBNation.com "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Nobody will know until game day.
How to Request a Stubhub Refund [98% Success] - DoNotPay BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED.
StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. I would've been able to see Chris Brown. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The buyer gets refunded fine, but why I am being charged their refund? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. (Not to be confused with a free alcohol section which would have been great). I agree. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. You cant change your TOS after purchase.
Where's my refund? - StubHub Community I will be putting a hold on my credit card for the tickets and they can fight me.
Levi's Stadium Ticket Policies - San Francisco 49ers BOSTON .
StubHub Changes Refund Policy For Final Four Ticket Buyers Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Current Ticket Policies: Subject to Change*. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. NEVER again! Receive a coupon for 120 percent of your original purchase*. We were so upset. Thank you f***ers!
Where is my refund? - StubHub Community I am quite dissappointed.
'You're stealing my money': StubHub leaves customers feeling screwed The suit explains how StubHub has changed its. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. StubHub changed its fine print on March 25, offering most customers just a credit. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. These people are entitled to their money back. What are you going to do to help your customers?
StubHub's FanProtect Guarantee : StubHub I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back.
Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) For sure I can warn any one who is going to use this service. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Copyright 2012 - 2023, ReturnsAndRefunds.com. I'm out $282 because stubHub won't stand refund. Didn't find out until day before event. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. DON'T BUY ON THEIR PLATFORM!!! Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Part of my frustration is money lost but it's also abt the integrity of the company. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . This cookie is used for the website live chat box to function properly.
COVID refunds: Wisconsin, StubHub settlement reached - WITI But you money hungry corporates line your pockets and just go on like we owed that money to you. Unfortunately, my order was submitted when I was clicked the cancel button. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Terrible Service! If these are not available, you will likely get a full refund. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. About WSJ. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. The 4 tickets were then sold to 2 customers. On March 7th, StubHub emailed Marrali a copt of its refund policy. The Hollywood Reporter is a part of Penske Media Corporation. They said if I disputed it with my CC company they'll cancel my account with them. We were not the only ones. Should have checked this site first. All Rights Reserved. never use them again. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020.
Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . My husband and I had tickets for Food city 500 on Sunday April 5,2020. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. There were several other people at the event that had the same problem. while we were at work. My girlfriend's 30th bday gift is being ripped off! var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. I hope we can get refunded. Concert is tonight and just received tickets in a completely different section then what i paid for. >> PRETTY UNFAIR.
Action 9 helps customer get StubHub refund despite policy change WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. StubHub is a global marketplace and our policies vary by region, in line with local guidance. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Fans outside of North America are defaulted to a refund. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. This is the most crooked company I've ever dealt with. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Money down the drain. I checked by calling Ticketmaster. Please help me. Get the latest news on COVID-19 delivered to you.
Ticketmaster Changed Its Refund Policy Without Notice - Travel IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. This doesn't make any sense and I transferred these tickets way early on before COVID.
StubHub changes its refund policy during COVID-19 pandemic - WKBW The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Then over night, we lost our jobs and the shows were all cancelled. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. The company blamed the difficulty of recouping from sellers during the pandemic. They still charged me fully for a canceled ticket transaction. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. It has been awhile since I made the phone call to initiate a refund. I lost my tickets. The credits are valid through the end of 2022. A StubHub employee via phone assisted in returning the ticket to my account. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Checked my status for my refund on two events. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Wrong seats. Ticketmaster, for example, states that if an event is . I purchased tickets to the Olympic gymnastics trials in January 2020. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. They said outta luck. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. This is the worst service I have ever are ticketes but are tickets were NO good. This will now be our default option in Canada and in the US. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change.
Buy sports, concert and theater tickets on StubHub! i am not interested in a credit that expires so therefore am requesting my full refund. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: this company sucks. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. So I would like a refund for the pass that was never sent to me. The tickets are wrong ones worth $148 each!! I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. You will enter your community username and new password and done! "The company even repeated that promise of full refunds in an email sent to Cormier in early March. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I'm going to contact my credit card to see what my options are.
Did StubHub's changed ticket refund policy violate Mass. law? Open the SeatGeek app. I ordered the tickets less than an hour ago. If you sell on Stubhub they will waive the sellers fee. I don't have "proof" because stub hub transferred these tickets and took my access away from them.
Refunding tickets to a cancelled event - stubhub.community "These consumers made a deal with StubHub," he said. I didn't receive my ticket and they won't give a refund only a worthless coupon. Should have checked this site first. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Remember to provide us with valuable feedback. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert.
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