expected to be mailed out. Sign up for ClassAction.orgs newsletter here. Get the latest news on COVID-19 delivered to you. You will not receive a Settlement award under the Settlement. Print. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. The reasoning is due to the financial impact form coronavirus. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Your email address will not be published. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Its now 3/3/22 so thats 64 days since I requested the refund. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. I only hear that events will be cancelled if there are not enough performers. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. At the same time, buyers expect immediate refunds. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. The Hollywood Reporter is a part of Penske Media Corporation. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. If a show is canceled, with no new date, then they will. Less than two weeks later, StubHub amended its policy. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I listed tickets on StubHub, which I had done on multiple occasions. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. I patiently called Stubhub over multiple phone calls and followed all of their instructions. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Id like my money back! WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Be the first one to find this review helpful. And the seats they offered were listed for $30 less than the ones I purchased. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Required fields are marked *. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. In April, when the suit was filed, MLB had . Shortly after, in May, StubHub . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. According to the filing, McMillan purchased two tickets to an NHL game in early March. I found out they listed under a wrong account. The law required StubHub to refund all eligible buyers before May 3, 2021. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Unfortunately, the seller never came through with the e-mail transfer. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Fan rewards: Let us know in the comments! StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. 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According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. StubHub is doing this as opposed to providing full refunds for canceled events. Please add me. Then he retracted, saying that there doesn't seem to be any tickets left for the game. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. The company is accused of failing to resolve complaints from tens of thousands of customers. The lawsuit cites several examples in which the site failed to make refunds. Para una notificacin en Espaol, haga clic AQU. I was offered alternative tickets. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. It is possible to request a refund on a purchased StubHub ticket manually. All eligible Settlement Class Members will receive an award upon submitting a valid claim. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. I tried contacting support and I kept getting the same response. Please add me to this class action against STUB HUB. I will never use Stubhub again. The first person I spoke with said that the tickets had been sent. Not by phone, email, nor chat. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Previously, she represented workers and retirees at a national employment law firm. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I will (apparently) receive a refund, but the damage is done. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. I am not paying for this $500 nonsense. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. He also is very certain that the game is sure to be canceled. I was informed they could not secure the tickets from the seller. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. They sell you things they don't actually own and if there's an error, too bad for you.