I love my job. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Excellent! ", "As a certified pharmacy tech, I have to continue learning. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. I am looking forward to getting into the routine of a career again. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Our date tracking prior to 2019 was not accurately kept. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.".
I am eager to get a great start on my career. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. You can consider improving this response by explaining why. In the future, I will like to be a PA and help more people.". ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. By initiating an open conversation with this person, we were able to uncover his need. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. When have you had to adapt to change in the workplace? Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! We also met the needs of our team by protecting the positive culture we had worked so hard to create. You also made sure to take action so that this did not happen again. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. ", "I was helping a customer once who came to pick up her injectable prescription. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Maybe you are a pen and paper person. New hires were appreciative of learning one on one. I consider myself to be a strong relationship builder and take pride in my people skills. I greatly value diversity. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. It seems you have found that balance. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Would it ensure efficient workflows or more timely responses to other departments? If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. The application opens in early May. ", "I'm very interested in clinical research. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Your version of customer service sounds warm, welcoming, and caring. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Have a question or concern? The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. It has kaiser questions . The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. The patient, staying because of back surgery, was unable to hit the call button. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Some patients need a lot of attention; some want less, and some need boundaries. When I enjoy what I do it doesn't feel like a chore. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. By consistently rejuvenating in this way, I can give even more energy when I am at work. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. You can begin with your recent education, family life, volunteer work, or talk about your travels. I also receive emails from different pharmacy pages with interesting articles.". This process helped make our project a success in the end. "I would describe my personality as approachable, light-hearted, and positive. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. Your problem-solving approach is fantastic! They want to know that your passions align well with what Kaiser Permanente is offering. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. My documentation is strong, as well. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. I am a competitive individual and enjoy keeping fit. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. What does it mean after your phone interview. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. 91% said yes. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. - I'm a recent graduate of San Jose state. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I'd be curious to hear if your department had any needs in this area.
Custom Care & Coverage Just For You | Kaiser Permanente If you can add in a little bit more about your education, that would round out your answer nicely. Any hiring authority should feel comfortable putting you in front of their valued customer base. Did you consider how leaving AMA would impact his health and well-being? I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Great work giving your example and then highlighting how you corrected the error. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Talk about your qualifications and skills that will help you to do this job well. This could include increasing budgets or improving patient care. I am an attentive listener and a compassionate caregiver. Discuss the ways that you would build strong and healthy relationships if hired. Dental benefits. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals.
Kaiser Permanente Interview Questions (2023) | Glassdoor "Early in my career, I was working a night shift with minimal staffing on our unit. If they want help, Ill help any way I can. There was not a formal method of teaching IR PAs. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. But I don't want you to be surprised by the information. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Take a few minutes to tell the interviewer a few things about yourself. I also learn a different kind of articles and submit my test to renew my certificate. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing.
Application Timeline | Kaiser Permanente Bernard J. Tyson School of As well, I am an active participant in my local rotary club. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Great answer! With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I'm happy to answer any questions you have. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. While there was no injury, I was required to report the fall to our safety team and I did so immediately. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Therefore, any date prior to 2019 might not be accurate. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Good example!
2,417 Kaiser Permanente Interview Questions & Answers (2023) I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. You've answered well by sharing that you face stressful situations head-on. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Behavioral 3. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. I grew up in a fairly homogeneous town in Montana. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) At the end of the day, many role titles are fluid. In addition to this podcast, I also subscribe to a couple of industry blogs. What resources do you prefer to stay on top of industry trends and changes? If possible, pick a weakness that is not a core skill for the position you are interviewing for. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. "I find that with the right company, it's pretty simple to balance life and work. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. These are all excellent skills to have, and you sound very talented! Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. I had 2 interviews with kaiser received and offer within a week. Interview questions and answer examples and any other content may be used else where on the site. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. I have always been great at working behind the scenes with the result being efficiency for others. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. What questions did they ask during your interview at Kaiser Permanente? Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. We've all had those tough cases. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". The staff wanted to start double-booking patient time slots. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. When I hit my 20's, it was so important to me to learn about other cultures. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. I make sure the on hands are right for the computer to order what's on auto order. Answer dates might appear two to three weeks before they were published. "In my current role there is a lot of staff turnover when it comes to our management team. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Do you consider yourself a compassionate person? If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. where i concurrently pursued a degree in both nursing and biological sciences. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. ", "I think my weakness is that I take too much to do. I manage this by focusing my energy on productive activities that are good for my work. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Balancing empathy with honesty is key when communicating bad news. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I make sure to practice empathy. My approach is to be empathetic, soft-spoken, and truthful. I volunteer with their organizations in various roles. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. "I have worked with diverse groups of people most of my career, including my time in college. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Perhaps you use a particular app or software. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Is this something junior staff can be involved in? Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. For 180 days, my employees were rewarded for coming to work 10 minutes early. In my current position, I am not the most persuasive person on our team, but I am highly creative.
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