Make a quick and easy payment online using the QuickPay Portal. Below you will find answers to commonly asked questions concerning the website. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Please notify us immediately if you believe the security of your Portal account may have been compromised. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Click on the back arrow to return to the Patient Portal. Just find your QuickPay Code on your billing statement and you're ready to go. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. We can use your health information and share it with other professionals who are treating you. Yes. You can find the feedback form under the Profile screen. See how we work together to solve healthcares biggest challenges. We can use and share your health information to bill and get payment from health plans or other entities. For current customers with athenaNet issues or who are seeking support. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Get answers to patient FAQs and access tools that can help you on your journey. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Indicate your contact preferences for different types of notifications. We secure your personal information from unauthorized access, use or disclosure. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. We typically use or share your health information in the following ways. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Wait a minute or two, and then try again. For Android devices: athenaPatient requires OS versions 10.x or above. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. This will bring up a list of accounts and settings. To see these views, navigate to your Inbox by clicking the . Please update your browser to continue using our site securely. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. We can use and share your health information to bill and get payment from health plans or other entities. We will say "yes" to all reasonable requests. When you click the. How do I schedule an appointment through athenaPatient? We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. We will not use or share your information other than as described here unless you tell us we can in writing. We may charge a reasonable, cost-based fee. Seamlessly manage populations of any size across multiple EHRs. Let us know in writing if you change your mind. Please. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. We are not required to agree to your request, and we may say "no" if it would affect your care. The Portal does not respond to web browsers' Do Not Track signals. Cookies are used for system performance functionality. For technical issues with this website during normal business hours, please contact our office. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. A convenient and secure way to deliver virtual care to your patients. athenahealth is your provider's trusted billing partner for secure online payment. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. For urgent matters, call 911. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Select the patient statement you would like to view. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Your provider's office will make every effort to respond to your messages within a timely manner. Please click OK to continue your session. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We will make sure the person has this authority and can act for you before we take any action. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Who Can Access the Patient Portal. When you receive the security code on your phone, enter it in the space provided and click. How do I ask a question about my account balance? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). You are using an outdated browser that is not supported on the Patient Portal. We can share health information about you with organ procurement organizations. The Patient Portal is an online service that provides patients secure access to their health information. We will provide a copy or a summary of your health information, usually within 30 days of your request. athenahealth is unable to respond to general support inquiries sent to this email address. Drive better RCM outcomes by gamifying your revenue cycle processes. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. You can ask us not to use or share certain health information for treatment, payment, or our operations. The Portal does not respond to web browsers' Do Not Track signals. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Contact your provider's office and request a password reset email. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Reduce cost and time to collect with RCM services for large, complex healthcare organizations. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Why is the athenaPatient app only available to patients of specific customers right now? You cannot permanently delete sent or archived messages. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. How soon can I expect a response from my provider? If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. If you selected a security question when you set up your security option, the following page will appear: 1. Save time and boost clinical efficiency with our fully integrated, hands-free products. Starting a new practice can be overwhelming weve got you. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Clicking Feedback will bring you to a survey form where you can leave feedback. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. You can ask us to correct health information about you that you think is incorrect or incomplete. It is your responsibility to login to your Patient Portal account and read the messages promptly. Surpass your goals with the support of our expertise, technology, and data-driven insights. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. If the issue persists, please report it by clicking Profile in the bottom navigation bar. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You will see a toggle switch under Security titled Face or Fingerprint. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Ask us how to do this. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Get the visibility and support you need to grow. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Indicate your contact preferences for different types of notifications. Here, you will see a list of all the Patient Portals you have access to. We may contact you for fundraising efforts, but you can tell us not to contact you again. trouble logging in, password assistance, access to family members information etc.) Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. These messages may contain information important to your health and medical care. This information may include: your. To do this, you must create a password for your account by clicking the. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Registered Patients; Doctors etc. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Click the Accounts icon in the lower right navigation bar. Select an available appointment from the calendar. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. How do I ask a question about my account balance? All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient.
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